Privacy Policy

Last updated: display the final management/legal approval date at publication.

1. Who we are

This Privacy Policy explains how Metro Premium Holdings Pte. Ltd. (“MPH”, “we”, “us” or “our”) handles personal data in connection with this website and related enquiries. MPH is incorporated in Singapore under UEN 202237496D and has its registered office at 152 Beach Road, #23-02, Gateway East, Singapore 189721.

2. Scope

This Policy applies to personal data collected through our website, enquiry forms, approved email communications, event or meeting follow-up, supplier and buyer submissions, institutional and project discussions, recruitment enquiries and related business interactions. Separate notices may apply to employees, customers, suppliers, contractual counterparties or project participants.

3. Personal data we may collect

  1. Identity and contact information, such as name, position, company, country, business email and telephone number.
  2. Corporate and professional information, such as employer, website, role, experience, products, services, certifications and business interests.
  3. Commercial and technical enquiry information, such as product specifications, quantities, destinations, transaction requirements, project interests and proposed capabilities.
  4. Recruitment information, such as employment history, qualifications, CV or résumé and job preferences.
  5. Communications and documents submitted through forms or approved channels.
  6. Technical information, such as IP address, browser type, device information, pages visited, timestamps, referral source and security logs, where collected by the production website.
  7. Cookie and preference information described in the Cookie Policy.

Please do not submit passports, national identifiers, bank-account credentials, payment-card information, medical records or other sensitive information through a public form unless MPH has expressly requested it through an approved secure process.

4. How we collect personal data

  1. Directly from you when you submit a form, communicate with us, attend a meeting or provide a document.
  2. From your organisation or authorised representative in connection with a business relationship.
  3. From public corporate, professional and regulatory sources where appropriate for legitimate business review.
  4. Automatically through approved website technologies, cookies and security tools where implemented.

5. How we may use personal data

  1. Respond to enquiries and route them to the appropriate group company or team.
  2. Assess suppliers, buyers, institutions, partners, service providers, candidates and proposed transactions.
  3. Conduct due diligence, compliance, credit, technical, quality, security and risk reviews.
  4. Prepare, discuss and administer commercial relationships, projects, agreements and services.
  5. Communicate corporate updates or event information where permitted and relevant.
  6. Operate, secure, maintain, improve and analyse the website and enquiry process.
  7. Prevent fraud, misuse, cyber threats, unlawful conduct and unauthorised access.
  8. Meet legal, regulatory, accounting, audit, insurance, contractual and dispute-management requirements.
  9. Protect the rights, property, safety and legitimate interests of MPH, its group companies and stakeholders.

6. Consent and permitted processing

Where consent is required, we will seek it through an appropriate notice or form. By voluntarily submitting an enquiry, you consent to the use and disclosure reasonably necessary to assess and respond to that enquiry. We may also handle personal data where permitted or required by applicable law.

You may withdraw consent by submitting a privacy request through our Contact page. Withdrawal does not affect processing that occurred before withdrawal and may limit our ability to continue an enquiry or relationship.

7. Disclosure and service providers

We may disclose relevant personal data, on a need-to-know basis, to group companies, authorised employees and representatives, professional advisers, banks, insurers, technology and hosting providers, logistics or inspection partners, project counterparties, regulators, law-enforcement bodies or other parties where necessary for the purposes described in this Policy or required by law.

Service providers are expected to use personal data only for the authorised service and to apply appropriate confidentiality and security controls.

8. Cross-border handling

Because the group and its business relationships are international, relevant personal data may be accessed, stored or processed outside Singapore. Where applicable, we will take reasonable steps to ensure that cross-border handling is subject to appropriate protection and contractual or legal safeguards.

9. Security

We apply reasonable administrative, technical and organisational measures appropriate to the nature of the information and the risks involved. No internet transmission or storage system is completely secure, and users should avoid submitting unnecessary sensitive data.

10. Retention

We retain personal data only for as long as it is reasonably needed for the purpose of collection, a continuing business or legal requirement, recordkeeping, audit, dispute management or security. Data that is no longer required will be deleted, anonymised or securely restricted in accordance with approved retention procedures.

11. Access, correction and privacy requests

Subject to applicable law, you may request access to personal data held about you, ask for correction of inaccurate or incomplete information, withdraw consent or raise a privacy concern. Submit the request through the Contact page and select “Privacy request”. We may need to verify your identity and authority before responding.

12. Cookies and analytics

The website may use cookies and similar technologies for essential operation, preferences, security and, where enabled with appropriate consent, analytics or other non-essential purposes. Please read the Cookie Policy and use the available cookie controls.

13. External links

The website may link to third-party websites. Their privacy practices are controlled by their respective operators, and we encourage users to review the applicable notices before submitting information.

14. Children

This is a business and corporate website and is not directed to children. Do not submit personal data concerning a child through a public enquiry form unless this is authorised and necessary for an approved purpose.

15. Changes to this Policy

We may update this Policy to reflect changes in law, technology, website functions or business operations. The current version and approval date will be published on this page.

16. Contact

For privacy questions or requests, use the Contact page and select “Privacy request”. Written correspondence may also be addressed to Metro Premium Holdings Pte. Ltd. at 152 Beach Road, #23-02, Gateway East, Singapore 189721.

Thank you for contacting Metro Premium Holdings. Your enquiry has been received and will be reviewed by the appropriate team. Submission does not create a commercial, financing, investment, employment or partnership commitment. We will contact you where further information or discussion is appropriate.